Returns & Exchanges

We want you to love what arrives. If it is not right, here is how we make it right.

14-day returns

Unused pieces may be returned within 14 days of delivery for a full refund to your original payment method. Items should be in their original packaging and in the condition they arrived.

Return shipping

Return shipping is paid by the customer, except where an item arrives damaged or incorrect — in that case we cover it. Please use a tracked service; we cannot refund parcels that do not reach us.

Personalised pieces

Made-to-order and personalised tiles — including custom initials and colourways — are final sale, because they are finished specifically for you.

Damaged in transit

If anything arrives damaged, send us a photograph within seven days via the Contact page. We will replace the piece at no cost to you.

How to start a return

1. Message us from the Contact page with your order number
2. We reply within two business days with a return authorisation and instructions
3. Refunds are issued within five business days of the parcel reaching us